Ruby Receptionists, sometimes referred to as Call Ruby, is a Portland, Oregon based virtual answering service for small businesses. The advantage for business owners is to not have to worry about staffing a phone line in-house, or getting disrupted by calls during your work day.

What is phone answering service?

An answering service is a group of trained customer service professionals who answer telephone calls from clients and customers, take detailed messages and relay these messages directly to a client or appropriate employee.

How much is a call answering service?

200-250 minutes

This plan also is typically priced at a monthly rate with addition supplemental fees, but is cheaper on a per-minute basis. It’s tends to be the most popular plan in terms of average usage for an answering service customer. Cost ranges between $250 and $399/month, plus additional charges.

How much is a virtual receptionist?

Virtual receptionist prices vary widely depending on the monthly plan chosen. Packages can range anywhere from $25 to over $3,000 per month. Hidden fees and upcharges for different service levels may turn an affordable solution into a money pit.

How should a receptionist answer the phone?

How to answer calls as a receptionist.

  1. Be on time. What happens if the receptionist isn’t there?
  2. Put your best face forward. In other words, smile when you answer the phone!
  3. Be polite. Have a standard greeting and use it each time you pick up the phone.
  4. Stay organized.
  5. Listen carefully.
  6. Communicate effectively.
  7. Verify.
  8. Ask the caller’s permission.
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One may also ask, what is a phone receptionist?

A virtual receptionist is a real person, professionally trained in phone etiquette and customer service skills, who answers your phone for you. They answer calls in your company’s name, give out information, transfer callers, assess emergencies in accordance with your protocols, and take messages per your instructions.

How do I hire a receptionist?

How to Make Sure You Hire the Right Receptionist

  1. Define the job. Before anything else, decide what the scope of the new hire’s responsibilities will be and communicate it clearly in the job posting and interviews.
  2. First impressions count.
  3. Personality rubs off.
  4. Find someone who expects the unexpected.
  5. Good communication is key.
  6. Create a positive environment.

How do I become a virtual receptionist?

To work as a Virtual Receptionist for Exec-u-sist, you’ll need a distraction-free, quiet home office, high speed internet, and a personal computer running Windows 7 or higher. You’ll need to have a pleasant phone demeanor, stay calm under pressure, and be able to handle multiple calls at once.

What is a virtual assistant job?

A virtual assistant (typically abbreviated to VA, also called a virtual office assistant) is generally self-employed and provides professional administrative, technical, or creative (social) assistance to clients remotely from a home office. Virtual assistants usually work for other small businesses.

Can a receptionist work from home?

What Does a Work From Home Receptionist Do? Work from home receptionists provide administrative support to their employers. This is a home-based position, so your job duties are completed remotely, outside of the office, though some employers may ask you to come into the office occasionally for meetings.

How do receptionists transfer calls?

Supervised Transfer

  1. In the Call Console, select the call to transfer.
  2. Dial the number or contact you want to transfer the call to.
  3. If the dialed contact is busy, either retry or dial another contact.
  4. Move the mouse over the new, non-selected call and click TXR.

One may also ask, how does Ruby receptionist work?

Your Receptionist team at Ruby can answer and connect calls to you, take messages, answer common caller questions, schedule appointments, delight callers in English and Spanish, return calls on your behalf, screen for solicitors, and more. It’s like having a full-time, on-site Receptionist at a fraction of the cost.

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Considering this, how much does Ruby receptionist cost?

Ruby Receptionists’ Pricing

Ruby Impress is $299 for 10 users and comes with 100 receptionist minutes and 10 voicemail boxes. Ruby Engage is $599 for 20 users and includes 200 receptionist minutes and 20 voicemail boxes.

What is an automated answering service?

An automated small business answering service is a virtual receptionist that efficiently receives and manages all your inbound and outbound calls. It allows callers to connect to your employees even when they are working off-site, during business hours as well as after hours.

What is a digital receptionist?

Auto-Attendant (or automated attendant) is a term commonly used in telephony to describe a voice menu system that allows callers to be transferred to an extension without going through a telephone operator or receptionist. The auto-attendant is also known as a digital receptionist.

What does a virtual receptionist do?

A remote receptionist (or virtual receptionist) is like your in-house receptionist, they perform many of the same tasks, but they work remotely. They handle incoming calls, take messages, transfer calls, make outgoing calls, and more! They serve to solve the issues facing small businesses everywhere.

What is the best answering service?

Below are our reviews of the best answering services for businesses.

  • AnswerConnect Review.
  • Ansafone Review.
  • Signius Communications Review.
  • Stericycle Communication Solutions Review.
  • Xact Telesolutions Review.
  • Call Center Sales Pro Review.
  • Contact Communications Review. Read More.
  • Sunshine Communication Services Review. Read More.

What is an automated answering service called?

Automated answering services.

Interactive Voice Response (IVR), front-end automation with operator revert, and good old voicemail can be convenient for those businesses that experience frequently high call volumes. They can also help to keep costs down, and improve your customer service.